FAQ's

What Forms of Payment do we accept?

We have several options to order your product. You can order online at https://www.caudillseed.com, by email at [email protected], or by calling us at 1-800-626-5357

What Forms of Payment do we accept?

Terms of payment are determined with established credit. New accounts are welcome with an approved credit application. Download and complete this Credit Application (.pdf), fax it back to our Credit Department at 1.800.626.5357 when you place your initial order.

We accept Visa®, MasterCard®, American Express®, and Discover® credit cards; checks; or money orders. Credit card charges are submitted at the time of shipment.

If you are paying by credit card, you may do so by entering that information through our secure web site or you may call 1.800.626.5357. It is not our company policy to accept credit card numbers via email or fax.

Do you charge sales tax?

We will charge the tax that is required by your state and local municipality. If you are tax exempt, we must have a valid tax exemption certificate on file. Please fax your certificate to 1.800.334.4962 or e-mail it to [email protected].

Can I pickup my order?

Our Will Call is open 8:00 am - 4:30 pm for customer pickup.

How do I set up an account?

New accounts are welcome with an approved credit application. Download and complete this Credit Application (.pdf), fax it back to our Credit Department at 1.800.626.5357. After you have been approved you will then have access to our pricing.

Do you have distributors or representatives who can visit my location?

Our customer service representatives located at our headquarters in Louisville, KY are trained to take care of all of your requests. Your orders will also ship out from our warehouse in Louisville, KY.

How can I contact Caudill Seed Support Staff?

By phone at 1-800-626-5357 from 8:00 AM to 4:30 PM Eastern time or by email at [email protected].

How do I get a discount?

Many of our items will automatically be discounted based on quantity. Whenever possible, we will try to give you a discount. Please contact our Customer Service Representatives at 1-800-626-5357 or [email protected] for assistance.

How do I manage my account/change default settings?

Once you register online you can manage your default settings for your Contact & Sign-in, Addresses, Communication Preferences, Lists, My Docs, etc. in My Account. You must be logged in to access most settings.

How do I get my password if I've forgotten it?

At the top of our website click the link for “Sign In”. From there click on "Forgot Password?". You will be prompted to enter the e-mail address used when you registered— your USER ID. That email address will be used to send a link to reset your password. If you have any problems or concerns, please contact Customer Service.

What happens if a product I order is damaged in shipment?

If you receive a damaged product, please contact our Returns Specialists at 1-800-626-5357 or [email protected].

What is meant by a product "substitute"? Why would you need to substitute a similar seed?

If an item is sold out or a crop failure, we may recommend a variety very similar to the original item, that will meet your needs. We would send an email notification or a letter with a recommended substitute and ask you to contact us if you would like to place an order for the substitute.